20% OFF Your First Purchase!

Choose the product you want on the YourSurprise website and personalize it before adding it to your basket. At checkout, look for the promotional-code field, enter the coupon exactly as shown, and apply it before paying. Check that the discount appears in the order summary. Some codes apply only to selected products, minimum order values, or specific delivery countries.

The safest way to check a YourSurprise offer is to use a code from a reputable coupon page, YourSurprise promotional email, or the store’s own website. Enter it at checkout and confirm that the price changes before completing payment. If the code fails, check spelling, eligibility requirements, product exclusions, and whether another promotion is already applied. Never rely on a discount until it is visible in the final total.

Yes, YourSurprise promotions commonly have an end date and may include additional conditions. A coupon can be limited to certain personalized gifts, a minimum spending amount, one use per customer, or a particular country or currency. Some offers exclude delivery charges or cannot be combined with other discounts. Always read the terms shown with the promotion and use the code before its stated expiry date.

YourSurprise generally offers several online payment methods, although the exact selection depends on the customer’s country and checkout currency. Common options may include major debit or credit cards, PayPal, and other locally supported methods. Delivery costs and estimated arrival times vary according to the product, destination, and shipping speed. Personalized items may also require production time, so review the delivery estimate before ordering.

Because many YourSurprise products are made with a customer’s chosen text, photos, or design, personalized items may not qualify for a standard change-of-mind return once production has started. Cancellation may be possible only if the order has not yet entered processing. If an item arrives damaged, incorrect, or defective, contact customer service promptly with the order details and photographs so the issue can be reviewed under the store’s applicable policy.